PHD Technologies confirms that we will support customers running any VMware supported applications and/or Operating System in a VMware virtual machine environment.

• In general, only the current GA version of VMware and the prior major version of VMware are supported. Any exceptions will be noted in product readme files. Some PHD products may note specific VMware versions.
• All versions and configurations of applications and operating systems (kernels included) running under VMware must already be certified for the VMware Virtual Infrastructure platform.
• If running applications and/or Operating Systems not certified by VMware, PHD will still make all reasonable attempts to resolve the issue, but can make no guarantee of success.
• The client is responsible for properly configuring their virtual machine and applications for VMware.
• While functional problems have proven to be rare under VMWare, problems related to performance and capacity are much more commonly reported. This is most commonly attributed to the use of "departmental" SANs and storage devices of limited capacity and bandwidth. Diagnosis of this class of problem is likely to require the client to run detailed diagnostic programs supplied by the hardware vendor as well as those supplied by PHD Technologies.
• In the event that PHD support cannot directly identify the root cause as an esXpress or VMware issue, Support would ask the client to open a support request with VMware and any other necessary 3rd party vendors to expedite the resolution of the issue. At that point, PHD, VMware, and the client will work together toward a quick resolution.
• Any known issues running a specific product with VMware and esXpress are covered in the product's readme file.